Bibliography
We report results from a longitudinal study of information systems development (ISD) teams. We use data drawn from 60 ISD teams at 22 sites of 15 Fortune 500 organizations to explore variations in performance relative to these teams' social interactions. To do this, we characterize ISD as a form of new product development and focus on team-level social interactions with external stakeholders. Drawing on cluster analysis, we identify five patterns of team-level social interactions and the relationships of these patterns to a suite of objective and subjective measures of ISD performance. Analysis leads us to report three findings. First, data indicate that no one of the five identified patterns maximizes all performance measures. Second, data make clear that the most common approach to ISD is the least effective relative to our suite of performance measures. Third, data from this study show that early indications of ISD project success do not predict actual outcomes. These findings suggest two issues for research and practice. First, these findings indicate that varying patterns of social interactions lead to differences in ISD team performance. Second, the findings illustrate that singular measures of ISD performance are an oversimplification and that multiple measures of ISD performance are unlikely to agree.
ICT & applications (2)
ICT as a tool (3)
Data collection (3b)
Bibliography - ICT & applications (2) ()
- Breakthroughs in Socio-Informatics through Data-centric Science; 2010
- Digital Archiving: Present Status and Issues for the Future; 2010
- Social Informatics: Seconds International Conference, SocInfo 2010, Laxenburg, Austria, October 27-29...; 2010
- Who are the users? Who are the developers? Webs of users and developers in the development process of...; 2010
- Social interactions of information systems development teams: a performance perspective; 2010
- Web 2.0-Based E-Learning: Applying Social Informatics for Tertiary Teaching; 2010
- E-Research: Transformation in Scholarly Practice; 2009
- Computers and Computer Networks as Catalysts Intraorganizational Decentralization; 2009
- Social Informatics; 2009
- Identify Intimate Social Relationship in Blogsphere ; 2009